POLICIES & CLIENT RESOURCES
FEEDBACK FORM
A simple link for honest client feedback and explicit portfolio consent.
PART 1
01
Your footage, scripts, ideas, and data are safe with us. We treat everything you share—from raw camera files to unreleased content concepts—with strict confidentiality. We never sell, share, or leak your materials to third parties. Our internal systems are completely secure, and we only use highly vetted creative tools to process assets.
If your project requires a formal Non-Disclosure Agreement (NDA) before you can share your assets, just let us know. We are happy to review and sign a standard NDA to give you peace of mind before we get to work.
02
At SHORT-AGE, our core philosophy is simple: we sell time, not just files. We assume the burden of post-production so you can focus entirely on creating.
Human-First Strategy: Every design starts on paper. We prioritize human thinking, audience psychology, and click-through metrics before execution begins.
Refined Speed: We use AI tools strictly to accelerate execution speed, never to replace human judgment. You will never receive “AI slop” or generic templates from us; every asset undergoes meticulous manual polishing before delivery.
Video Editing Limits: Our short-form video editing is designed for maximum narrative flow, pacing, custom typography, sound design, and color grading. To keep our workflows lightning-fast, we focus on highly effective, clean edits. We do not execute high-end VFX, complex After Effects-style 3D motion graphics, or intensive character animations.
The “Straightforward” Check: If you want us to match a specific editing style, visual aesthetic, or reference video, please share a rough sample with us before we begin. We will look at it and let you know straightforwardly and honestly whether it falls within our core sweet spot. If it doesn’t, we won’t waste your time.
03
We believe in transparent, straightforward pricing with zero hidden fees.
The Standard Model: For standard individual projects and retainers, we operate on a 50% upfront and 50% upon completion framework. Work begins once the upfront payment clears, and final high-resolution assets are delivered immediately after the remaining balance is settled.
Compound & Custom Bundles: While we maintain baseline rates for individual assets (like a single thumbnail or one short edit), most of our clients ask for compound services, such as bundled packages containing custom monthly thumbnails, short-form video edits, and creative direction. For these compound partnerships, we custom-scope the requirements and provide a unified, consolidated quote.
Retention Note: All retainer billing cycles run monthly. To protect our baseline operations, retainers require a 50% upfront payment before the start of each month’s cycle, with the remaining 50% due at the conclusion of that billing cycle.
04
We do not begin execution without deep research and upfront strategic alignment. Because we dedicate focused, non-recoverable hours to your project from day one, we do not offer retroactive refunds for work already completed.
However, we are deeply committed to exceptional craft. Every standard project and retainer includes two (2) rounds of manual revisions within the original scope. If something doesn’t hit the mark, we will work closely with you during the revision phase to refine the details and ensure the final assets exceed your expectations.
05
Your Assets: Once final payment is completed, you own the full, unrestricted intellectual property rights to the final deliverables. You are free to publish, monetize, and distribute them across any platform.
Our Process: Unless you request a strict “white-label” or NDA-enforced arrangement upfront, we reserve the portfolio rights to tell the story of how we built your assets. We may showcase the final designs, share “Before & After” CTR comparisons, or write case studies highlighting our creative strategy. Showing our thinking is how we build trust, and we always frame our clients as the hero of the story.
06
We continuously optimize our systems based on real client experiences. Following a successful project delivery, we will send you a quick link to our simple SHORT-AGE Feedback Form.
It takes less than 60 seconds to complete, asking only for your name, channel name, and your honest experience working with us. We always ask for your explicit consent on the form before showcasing your feedback or brand name publicly on our portfolio site.
07
We value your time and despise communication bottlenecks.
Channels: We use professional email for onboarding, proposals, and agreements, and shift to casual direct channels like WhatsApp or Slack for active, day-to-day project coordination.
Response Standards: You can always expect a response from us within one business day (usually much faster). We do not go silent; if a complex deliverable requires extra focus, we will proactively update you on the timeline before you have to ask.
PART 2
To keep our partnership completely frictionless, we don’t bury you in administrative homework. For quick, one-off projects (like a single thumbnail redesign or a 48-hour video edit), we skip formal contracts entirely. We just use our Simple Project Confirmation or simple WhatsApp chat confirmation. A short recap sent via WhatsApp or DM that we both green-light before work begins.
For ongoing monthly retainers or custom compound packages, we sign a clean, plain-English Service Agreement to keep everyone aligned on scope and boundaries.
Here is a look at the exact templates, agreements, and guides we use to streamline our creative partnerships.
Our proposals are outcome-driven. We don’t pitch “aesthetically pleasing files”. We pitch reclaimed hours and click-through optimization.
This is our official, legally binding contract for monthly retainers and custom bundles. Written in clear, understandable English so both parties know exactly where they stand.
Clean, minimal, and fully optimized for low-fee Wise or secure PayPal transfers.
The onboarding blueprint. This is designed for zero management on your part. We do the heavy lifting; you just upload files.
SHORT-AGE
Visual Communication & Creative Direction